Terms & Conditions
All Rights Reserved - Powered by Ficha Dorada E.A.S. - [email protected]
These Terms govern the use of this Website and any other related Agreement or legal relationship with BET-CORE in a legally binding way.
The User must read this document carefully.
"This Website", BET-CORE or any other variation refers to brands of Ficha Dorada E.A.S, including subdomains, aliases and any other website through which BET-CORE is available;
"The Service" refers to any applications, sample and content files, source code, scripts, instruction sets or software included as part of the Website, as well as any related documentation;
This set of terms and conditions govern the use of the platform. When placing a bet with the platform, the Account Holder is therefore agreeing that the Account Holder has read, understood and will be adhering to these Terms and Conditions including the general Terms and Conditions at any time applicable to platform.
The use of this platform is subject to the regulations imposed by BET-CORE, owned and operated by FICHA DORADA E.A.S. (registration number 80130558-6) - Av. República de Perú, KM7 DON BOSCO, CIUDAD DEL ESTE, PARAGUAY, BET-CORE is licensed and regulated by the Government of Paraguay, operating under patent #347429.
Terms & Conditions
INTRODUCTION
By opening an account on the site, visiting or using any section of our club (hereinafter referred to as the Website), you agree to the terms and conditions of the site, the rules of any of the games, the terms of advertising activities, bonuses, special offers and you also accept the privacy policy. All rules specified below are hereinafter referred to as "Terms". Please read the Terms carefully before accepting them. If for any reason you are not ready to accept the Terms, we ask that you do not open an account and/or continue using the Website. By continuing to use the Website, you confirm your acceptance of the Terms.
PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCEPTING IT.
By visiting any part of the website or opening a gaming account, you agree to all clauses of the User Agreement (hereinafter referred to as the Agreement), Privacy Policy, terms of advertising activities, betting rules, bonuses and special offers available on the Website. Before accepting the terms of the Agreement, you must carefully read all of its clauses. If you do not agree to this Agreement, you must stop using the Website. Any subsequent use of the Website shall be deemed your acceptance of all provisions of this Agreement.
Cancelation conditions
Once a bet has been confirmed, either online from the site or by phone, the bet is considered final and cannot be changed or canceled, except in conditions that are demonstrable by human error.
You have the option to bet on the opposite outcome to reduce your loss, but the bet cannot be cancelled. All bet payouts are settled at the odds in effect at the time the bet was placed. Any subsequent changes to odds will not affect bets placed.
To avoid mistakes, we strongly recommend that you carefully check all bets on your coupons before confirming them online and that you listen to the agent carefully when placing bets over the phone.
The maximum withdrawal amount is set at $1,000 USD, in equivalent for each active currency on the page.
You agree that YOU CANNOT WITHDRAW THE BALANCE OF ANY REFILL YOU MAKE TO YOUR ACCOUNT, ONLY THE BALANCE WON ON SPORTS BETTING OR CASINO GAMES, ONCE THE CONDITIONS ARE MET.
If irregular movements are found in any type of account, be it a Cashier user or Web User, it may result in a penalty of up to 7 days of blocking the user, and if it is recurring, loss of all rights to it.
By using the Services you confirm the following:
1. You enter into a legally binding agreement with us and accept these Terms and Conditions;
2. You agree to all other applicable terms, policies and rules posted on our website.
By using the Game Services, you also agree and confirm the following:
1. You have reached the minimum age to use our Game Services, as required by the laws of the state, province or country in which you reside;
2. Not located in the Restricted Areas;
3. You are 18 years of age or older;
4. You play for yourself and with your own money;
5. This is your first/only registration on bet-core.bet ;
6. You have not self-excluded from any gaming websites in the last 12 months;
7. You have read and accept all terms and conditions;
8. You confirm that all information provided by you to bet-core.bet is correct and verifiable, and you understand that providing false information will result in the cancellation of all winnings on bet-core.bet ;
9. You acknowledge and acknowledge that bet-core.bet places certain limits on the maximum amount of winnings that can be received per day/week/month and/or withdrawn per day/week/month.
We expect each of our users to be responsible while playing. However, we draw your attention to the fact that the decision to use the Services rests entirely with you, and you do so solely at your own choice, discretion and at your own risk. By using the Gaming Services, you acknowledge that you are fully aware that there is a risk of losing money while playing and that you are solely responsible for any such losses. By using the Gaming Services, you acknowledge that you do not have and will not have any claim against us or any of our partners, directors, officers or employees with respect to your gaming and losses.
LAST REVISION ON 11/30/2023 v1.1 BDB
Basic provisions
1.1. Bet - an agreement on winnings, concluded between the client and the betting company in accordance with the established rules; In this case, the outcome of the agreement depends on an event that is not known to happen or not. Customer bets are accepted according to the conditions of the bookmaker.
1.2. Result: the result of the event (events) on which the bet was placed.
1.3. A customer is a person who places a bet at a bookmaker on the outcome of an event.
1.4. Line - a set of events, the possible results of these events, the probabilities of the possible results of these events, their date and time, after which the betting company stops accepting bets on the results of these events.
1.5. Cancellation of a bet is an event in which the calculation and payment of winnings does not take place. In the case of a "bet cancellation", in accordance with the terms of this Agreement, the transaction between the organizer and the client is considered not concluded and a refund is made at the said rate.
1.6. Regular match time is the duration of the match in accordance with the competition rules for that sport, including stoppage time by the referee. Regular match time does not include overtime, overtime, penalty shootouts, free throws, etc.
1.7. All rates are calculated based on information provided by the information processing center.
1.8. When accumulating winnings, the bettor is obliged to check the correctness of the accumulated winnings and, in case of disagreement about the accumulated winnings, notify this to the betting company, indicating in the appeal his account number, date, time, event, amount , selected outcome of the event, probabilities, as well as reasons for disagreeing with the accumulated winnings. All claims for accumulated winnings are accepted within 10 (ten) days.
1.9. A bet placed by the client on a certain result of an event is considered won if all the results specified in said bet are correctly predicted.
1.10. The conditions of accepting bets (coefficients, handicaps, bets on totals, limits on the maximum bet, etc.) can be changed after any bet, while the conditions of previously placed bets remain unchanged. Before concluding an agreement, the client is obliged to find out all changes to the current line.
1.11. Bets placed on events, the result of which is known at the time of betting, can be settled with coefficients of "1".
1.12. In accordance with this Agreement, in case of disagreements that have arisen between the client (participant of the agreement) and the bookmaker, on issues related to the execution and implementation of the winning agreement concluded between the client (participant of the agreement) and the company betting, including issues of payment of winnings, resulting events, winning proportions, issues of other essential terms of the concluded agreement, as well as on issues of recognition of the agreement as not concluded or invalid, the parties establish a procedural obligation claim for the resolution of disputes that have arisen (pre-trial procedure).
1.13. The claim must be filed within 10 (ten) days from the day on which the person learned or should have known of the violation of his or her right. All arguments and facts confirming and justifying the claims set forth in it must be attached to the complaint. If there are no sufficient arguments to substantiate the claims specified in the claim, the claim will be returned without consideration.
1.14. In case of staff errors when accepting bets (obvious typographical errors in the proposed list of events, mismatch between the coefficients on the line and the bet, etc.), in case of deviation from these Rules when accepting bets, as well as in case of other arguments confirming the incorrectness of the bets, the bookmaker reserves the right to declare bets void under such conditions. These fees are paid with coefficient "1" as a refund to the account.
1.15. In case of suspicion of unfair nature of the matches, the company has the right to block bets on a sporting event until the final conclusion of the international organization and to declare bets void if the fact of an unsportsmanlike fight is established. These fees are paid with coefficient "1" as a refund to the account. The administration is not obliged to provide evidence and conclusions to the participants of the bet.
1.16. In the event that there is an obvious error in our coefficients , said bet will be calculated according to the final result in the current coefficients corresponding to this score.
1.17. The bookmaker does not accept complaints about discrepancies in the transliteration (translation from foreign languages) of team names, player names, competition venues. All information given in the tournament name is of an auxiliary nature.
Possible errors in this information are not grounds for refunding bets.
1.18. The company reserves the right to close the gaming account and cancel all bets placed on this account if it is established that the bettor had information about the outcome of the event at the time of placing bets. In this case, the administration of the betting company is not obliged to provide bettors with evidence and conclusions.
2. Basic rules for accepting bets
2.1. The bookmaker has the right to limit the maximum bet, coefficients for individual events, as well as limit or increase the maximum bet, coefficients for any specific client without prior notice and explanation of the reasons.
2.2. Acceptance of repeated bets on a player's outcome or combination of outcomes may be limited by the decision of the betting company.
23. The bet is considered accepted after its registration on the server and the issuance of online confirmation. Registered bets are not subject to cancellation or correction.
2.4. Bets are accepted only in the amount that does not exceed the current balance on the client's account. After registering a bet, the bet amount is debited from the account. Once bets are settled, the winning amount is credited to the customer's account.
2.5. Bets are accepted before the start of the event; The date, start time of events and any related comments indicated on the line are indicative. If, for any reason, a bet is placed after the actual start of the event, such bet will be considered invalid. The exception is bets on live broadcasts, that is, bets placed during the match. Such bets are considered valid until the end of the match.
2.6. LIVE bets are not modified or eliminated, except in the special cases provided for in these rules.
2.7. If the bet is subject to cancellation, then the refund is made in a single bet (Ordinary). In Express bets, when canceling a bet on one or more events, the calculation of winnings on these events is not carried out.
2.8. In cases of bets settled incorrectly (for example, due to incorrectly entered results), such bets will be recalculated. In this case, bets placed between the erroneous settlement and the recalculation are considered valid. If, after recalculation, the player's balance turns out to be negative, he cannot place bets until he replenishes his account.
2.9. All sports events will be considered postponed and canceled only if there is information from the official documents of organizations organizing sports competitions, official websites of sports federations, websites of sports clubs and other sources of sports information, and based on this data , sports events indicated on the line are corrected.
2.10. The bet is subject to cancellation if the client deliberately misled the staff (employees of the betting company), providing them with false information and requirements regarding the acceptance of bets, payment of winnings, the result of the event and other information and requirements of this nature . The above cases also apply to minors under 18 years of age, as well as their parents.
2.11. The bet is subject to cancellation if it is placed with a known result (the event occurred, but the result was not reflected in the system).
3. Types of bets
3.1. The isolated bet on a certain outcome of an event. The profit on a single bet is equal to the product of the bet amount and the coefficient established for this result.
3. 2.The bet is expressed on several independent results of events. The accumulated win is equal to the product of the bet amount and the probabilities of all outcomes included in the accumulated bet. A loss in one of the results of an express means a loss in the entire express.
4. Restrictions on the inclusion of some event results
4.1. Only one of the dependent results can be included in an express. If two or more dependent events are included in an express, the events with the lowest coefficient are excluded from this express.
4.2. Dependent outcomes (interdependent events): The outcome of one party to the bet affects the outcome of the other party.
4.3. Bets on the "Team to Score a Penalty Yes/No" events are considered losers if no penalty is awarded during regulation time of the match.
4.4. Bets on the events "How the goal will be scored", "Next goal" are considered losing if the goal, the number of which is indicated in the bet, was not scored.
5. Acceptance of bets during the match (LIVE Bets)
5.1. LIVE Bets are accepted on main and additional results. You can place individual live bets or combine them into a combined bet.
5.2. The bet is considered accepted after its registration on the server and the issuance of online confirmation. The accepted rate is not subject to change. In case of the circumstances specified in the section "Basic rules for accepting bets", it is possible to calculate bets LIVE - with a coefficient of "1".
5.3. The betting company is not responsible for inaccuracies in the current results of matches on which LIVE bets are accepted. Clients should also use other independent sources of information.
5. 4.LIVE bets are not edited or deleted.
6. Match results, start date and time, dispute resolution procedure.
6.1. The betting calculation may be revised due to an incorrect result provided by the bookmaker. When calculating bets, the actual start time of events is taken into account, which is approximately determined on the basis of official documents of organizations holding sports competitions, and if there are no such approved documents, then on the basis of the official websites. from sports federations, sports club websites and other sources of sports information.
6.2. The betting company is not responsible for the discrepancy between the date and time of the actual start of the events. The start date and time of the event, indicated on the line, are indicative. When calculating bets, the actual start time of the event is taken, which is determined on the basis of the official documents of the organization conducting the competition.
6.3. The bookmaker is not responsible for inaccuracies in the names of championships and the duration of matches (sports events). The data indicated on the line and live broadcast are indicative. Clients need to use other independent sources of information to clarify the data of a sporting event. Claims on the result of the event are accepted within 10 calendar days after the end of the event if there are official documents on the result of the event issued by the organization holding the competition.
6.4. Bets placed after the start of the event are settled with coefficient "1" (except LIVE Bets); in accumulator bets, the coefficient for such bets is considered equal to "1".
6.5. If the client placed a bet on an event, the outcome of which he knew, such bet is subject to cancellation. In this case, the decision is made by the bookmaker after a special closed investigation. All activity in relation to said bet is temporarily suspended.
6.6. If a participant refuses to fight before the start of the event, all bets on this participant are void.
6.7. If a participant for any reason (injury, rejection, etc.) withdraws during the competition, all bets placed before the start of the last round or stage of the competition in which he participated are considered valid, and the rest of the bets are null.
6.8. If a participant, member of the team (football player, hockey player, basketball player, etc.) did not participate in the match, the winning coefficient of bets on him is taken equal to "1", unless specified otherwise.
6.9. If a refusal (disqualification) occurs in a tennis match before the start of the match, the winning coefficient of bets is taken equal to "1", except for bets on the result of the participant in the competition. If a tennis match is interrupted, not completed on the same day and postponed, bets on it remain valid until the end of the tournament in which this match took place, until the match is completed or one of the participants refuse.
6.10. If in an event (match, competition or fight) a pair of participants (teams, athletes) is indicated and subsequently the composition of the pair changes, then all bets on this event are cancelled.
6.11. In team competitions, if one or more members of either team are substituted for any reason, bets on the outcome of the entire match will stand.
6.12. In doubles matches, if the composition of the pairs is indicated, if at least one of the participants is replaced, the winning coefficient of the bets will be equal to "1"; If composition is not specified, bets remain valid.
6.13. In competitions where the concepts of "hosts" and "guests" are used, in case of transferring the event: to a neutral field - bets remain valid; on the opposing team's field - bets remain valid.
6.14. If the concepts of "hosts" and "guests" do not apply to the event (for example, in singles and doubles sports), then if the venue of the event changes, all bets on it will remain valid. Teams from the NBA, NHL, AHL, CHL, OHL, WHL, North American East Coast Hockey League can be placed in direct (hosts - guests) or reverse sequence. In the case of a reverse agreement, no refund of fees is made.
6.15. In friendly matches, friendly club tournaments, if the venue of the event changes, all bets on the event remain valid.
6.16. Sports or situations for which there is no separate description of the features of accepting and calculating bets are subject to the General Rules.
6.17. In debatable situations that are not unprecedented, the final decision is made by the betting company.
6.18. In case of inconsistency of data from various sources of information (date, time, result, team name), the betting company suspends payment of winnings until the authenticity of such information is fully investigated. If the result of the completed event, presented on the official website, differs from the TV broadcast data, the Company reserves the right to make a calculation based on the TV broadcast data.
6.19. If an error is found in the coefficient withdrawal program and the company recognizes this error, all bets placed on these events are considered winning and bets are paid with a winning coefficient equal to "1".
7. Parts
7.1. All clauses of the Agreement, including the pronouns "we", "us", "our" or "Company", refer to the Company with which the client enters into an agreement, in accordance with paragraph 1 above.
8. Change of conditions
8.1. For various reasons, namely: commercial, legal and customer service, we have the right to make any changes to the Agreement. The current clauses of the Agreement and the dates of its entry into force are presented on the website. Customer is personally responsible for becoming familiar with the current Agreement. The Company has the right to make changes to the operation of the Internet site at any time and without prior informing Customers.
8.2. In case of disagreement with the modified clauses of the Agreement, the Client must stop using the Website. Further use of the Website, after the entry into force of the amended clauses of the Agreement, will be deemed to be its full acceptance, regardless of whether the Client received a corresponding notification or learned of the changes to the updated Agreement.
9. Right to complain
9.1. Persons under the age of 18 or under the age of majority (hereinafter referred to as the Eligible Age), which is required to legally participate in gambling under the laws of a particular jurisdiction, are prohibited from using the Website. Use of the Website by minors is a direct violation of the Agreement. In this sense, we have the right to request documents that can confirm the age of the Client. The Client may be denied services and his or her account may be suspended, unless, at our request, evidence is provided that the Client is of legal age.
9.2. Online gambling is prohibited by law in some jurisdictions. By accepting the Agreement, the Client is aware that the Company cannot provide guarantees or legal advice regarding the legitimacy of the use of the Website in the territory of the jurisdiction in which the Client is located. We cannot claim that the website services do not violate the laws of the Client's jurisdiction. The Client uses the services of the Website at his own request, and assumes all responsibility, being fully aware of all possible risks.
9.3. We do not seek or intend to provide Customer with services that violate the laws of your jurisdiction. By accepting the Agreement, the Client confirms and warrants that the use of the Website complies with the laws and regulations in force in the territory of its jurisdiction. We are not responsible for illegal use of the website services.
9.4. For legal reasons, we do not accept Clients from the following countries:
9.4.1. Absolute limitation. Customers from USA, Canada, United Kingdom, Spain, Latvia, Lithuania, Netherlands, France, Italy, Switzerland, Albania, Barbados, Pakistan, Syria, South Sudan, Cayman Islands, Haiti, Jamaica, Korea are not accepted of the North, Malta and Panama. Persons residing or located in these countries are not permitted to open accounts or deposit funds on the Website. Changes are possible to the list of jurisdictions, and may be made by the Company without prior notice to Clients. You agree that you will not open an account or transfer funds to it while in the territory of one of the above jurisdictions.
9.4.2. Blacklist. In addition to clause 9.4.1, all NetEnt games are prohibited in the following countries: Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Laos , Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Denmark, Estonia, Latvia, Lithuania , Czech Republic, Mexico, Portugal, Romania.
9.4.3. Restrictions for branded games.
9.4.3.1. Guns & Roses, Jimi Hendrix and Motörhead games are not supported in the following countries: Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, United States of America, United Kingdom, Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey and Ukraine.
9.4.3.2. Universal monster games (Frankenstein, Bride of Frankenstein, Dracula, Curse of the Phantasm, Creature from the Black Lagoon and Invisible Man) are served EXCLUSIVELY in the following countries: Andorra, Armenia, Azerbaijan, Belarus , Bosnia and Herzegovina , Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia and Sweden.
9.4.4. Prize pool limits. Combo boats are not supported and cannot be accessed in the following countries: Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates United States and Ukraine.
9.5. Bets are not accepted:
9.5.1. of persons participating in the events on which bets are placed (athletes, coaches, referees, club owners or officials and other persons who have the opportunity to influence the outcome of the event), as well as persons acting on their behalf ; from people representing the interests of other betting houses;
9.5.2. of other persons whose participation in the agreement with the betting company is prohibited by applicable law.
9.6. The responsibility for violation of clause 9.5 of this Agreement lies with the bettor. In case of violation of this Agreement, the betting company reserves the right to refuse to pay any winnings or return any amounts paid, as well as to cancel any bets. The bookmaker cannot be held responsible as to when exactly it became aware that the client is one of the categories of persons listed above. This means that the betting company has the right to take the specified measures at any time after it becomes known that the customer is one of the specified persons.
9.7. If a bettor commits fraudulent actions against the betting company ( multi-account , use of betting automation software, gambling in arbitrage situations, if the betting account is not used for placing bets, abuse of loyalty programs, etc.), then the betting company reserves the right to stop such fraudulent activities by canceling bets and closing the bettor's betting account.
10. Account opening
10.1. To access all the main services of the website, you must open an account. To do this, the Client can register "in Quick Registration" or indicate his email address and generate a password, which will then be used to enter the game profile, as well as, additionally, he is required to indicate personal data: name, number phone number and date of birth.
10.2. The customer must provide a real email address during the registration process or, in the case of a "Quick Signup" registration, change the address to a real one.
10.3. To confirm the accuracy of the information, the Company has the right to request documents confirming the identity of the Client. If for any reason the Client does not provide the requested documents for identification, the Company has the right to suspend or block the Client's profile until it provides the necessary information.
10.4. The Client confirms that, when registering on the Website, he provided complete and reliable information about himself, and in the event of changes to it, the Client undertakes to immediately add them to his profile. Failure to comply or ignore this policy may result in the application of restrictions, suspension or blocking of the profile, as well as the cancellation of payments.
10.5. In case of any questions or problems while registering on the website, the Customer can contact the support service in online chat mode or the user ƒt_support_fichadorada on Telegram (24 hours a day).
10.6. Each Client can open only one account on the Website. The rest of the accounts opened by the Client will be considered duplicates. We have the right to close such accounts and:
10.6.1 invalidate all transactions made using a duplicate account;
10.6.2. failure to return to Clients all deposits and bets made from the main and backup accounts;
10.6.3 claim back all winnings, bonuses and funds received when using a duplicate account. The customer is obliged to return them upon our first request.
11. Identity verification. Legalization
11.1 Please note that the name and date of birth entered in your profile must match your real name.
11.2 The name specified in Your profile during registration must match the name on the credit card or other payment profiles used to deposit or withdraw funds to/from Your gaming account.
11.3 To verify your identity, address and/or payment profile ("identity"), we may request at any time:
11.3.1. proof of identity (including but not limited to copies of a valid passport/ID and/or payment cards used),
11.3.2. proof of address, including but not limited to recent utility bills (no older than three months),
11.3.3 bank statement on the status of accounts related to the chosen payment method (no older than three months) .
11.4 If you do not provide us with these documents and/or we are unable to verify your identity within a reasonable period of time as determined by us, we reserve the right to:
11.4.1 block the Client's profile until verification is successfully completed, 11.4 .2 cancel all or some transactions made by You and freeze Your profile, and/or
11.4.2 freeze or close Your profile and terminate this Agreement.
11.5 We reserve the right to conduct security checks at any time to verify your identity, age and other registration or payment information provided by you to verify your use of the Services (for example, to prevent prohibited practices), your compliance with this Agreement and verify your financial transactions made as part of your use of the Services for a possible violation of this Agreement.
11.6 You give the bookmaker the right to make inquiries about you, use and disclose to third parties any information about you for the purpose of verification.
11.7 You agree to provide, at our request, any additional information or documents for the Security Review.
11.8 This procedure is a mandatory requirement and is carried out in accordance with applicable gaming regulations and legal requirements for combating money laundering, in particular in accordance with the National Regulation on Reporting Non-Routine Transactions and our policy. internal fight against money laundering and prevention of terrorist financing.
12. Username, password and security
12.1. After opening an account on the Website, the Client is obliged to keep his password and username secret and not disclose this information to third parties. In case of loss of data necessary to access the account, it can be recovered or restored by clicking the "Recover Password" button.
12.2. The client is responsible for the security of the password, as well as for the actions and transactions carried out with his account. Furthermore, the Client is responsible for all losses suffered by him as a result of the actions of a third party.
12.3. In the event of a security breach and unauthorized access to the account, the Client must immediately notify the betting company. If necessary, the Client is obliged to provide the Company with evidence that unauthorized access has indeed occurred. The Betting Company is not responsible for any damage suffered by the Client as a result of incorrect or careless use of the username and password by a third party or unauthorized access to the account.
13. Deposits, placement and withdrawal of funds from the account
13.1. To place a bet on the website, the customer must deposit a certain amount of money into his account.
13.2. The Client acknowledges and undertakes that:
13.2.1. the funds deposited into the gaming account were not obtained through illegal or prohibited means;
13.2.2. The client will not reject completed transactions, deny or cancel payments made, which may be the reason for the return of money to a third party and allow you to avoid legal liabilities.
13.3. We do not accept funds from third parties: friends, family or partners. The Client is obliged to deposit funds only from his account, bank card or system registered in the name of the Client. In case of violation of this condition, all winnings may be confiscated.
13.4. In the case of a bank transfer request for the return of funds to their rightful owner, all costs and commissions are borne by the recipient.
13.5. We do not accept cash payments. We may use various electronic payment processors or financial institutions for electronic payments, including incoming payments and payments to Customers. Except in cases where the rules and conditions of these institutions are contrary to the terms of the Agreement, the Client fully accepts such rules.
13.6. The Client agrees not to reject, cancel or void transactions made with their account. Furthermore, in each such case, the Client is obliged to return or compensate the Company for the amount of funds not placed, including any costs we may incur in collecting the Client's deposits.
13.7. The Company has the right to block the Client's account, as well as cancel payments and collect profits, in case of suspicion that the account replenishment was carried out fraudulently. We have the right to notify the appropriate authorities about fraudulent payments and illegal activities. We have the right to use the services of collection agencies for the return of payments. The Company is not responsible for unauthorized use of credit cards, whether they have been reported stolen or not.
13.8. We are entitled to use the positive balance of the Client's account to pay the amount of money that the Client owes to the Company. In particular, in cases of betting or repeated betting, in accordance with clause 10 (“Collusion, deception, fraud and criminal activity) or clause 13 (“Errors and omissions”).
13.9. The Client is fully aware and accepts the fact that the gaming account is not a bank account. Therefore, in relation to it, the methods of insurance, replacement, guarantees and other protection methods of the deposit insurance system and other insurance systems are not applied. Interest is not accrued on funds in the gaming account.
13.10. The client has the right to submit a request to withdraw money from the account, provided that:
13.10.1 all payments received into the account have been verified and none of them have been canceled or voided;
13.10.2 verification activities have been carried out correctly.
13.11. When executing a request to withdraw funds from an account, the following points must be taken into account:
13.11.1. The game profile must be completely filled out. Additionally, if the Client registered using the "Quick Registration" function, he must change the email address in his personal profile;
13.11.2. if , as a result of the requested withdrawal operation, the total amount of fund withdrawals exceeds the amount of 50,000 Dollars . or an equivalent amount in any other currency, then an identification procedure will be carried out. For its implementation, the Client needs to send us a copy or a digital photograph of the Client's identity document. When replenishing an account with a credit card, you must send a copy of the image of both sides of this card. The first six and last four digits must be visible in the card number, the CVV2 code can be hidden;
13.11.3. The Company has the right to charge a commission to cover the costs associated with the withdrawal of funds not involved in the game.
13.11.4. The withdrawal amount of up to 5000 Dollars or an equivalent amount in another currency is paid to the client's account within 1 to 60 minutes from the time the request is submitted, with the exception of technical problems on the part of the bank or the payment system.
13.11.5. The withdrawal amount of 5,000 Dollars or an equivalent amount in another currency is paid to the client's account within 5 days from the date of the request.
13.11.6. Other delays of up to 3 business days are possible depending on the bank or other payment system.
13.11.7. Other ways to withdraw winning funds are discussed separately with the Website Administration.
13.12. The company does not provide currency exchange services. We have the right to close such accounts and:
13.12.1. retain a commission in the amount of our costs for the withdrawal of funds not involved in the game;
13.12.2. invalidate all transactions made using the main and duplicate accounts;
13.12.3. failure to return to Clients all deposits made from primary and duplicate accounts.
13.13. To activate the withdrawal of funds, the player must place a bet with a coefficient of at least 1.3 for an amount of at least 100% of each deposit made or at least 100% of each deposit made, to participate (play, use ) in Casino games or live games.
13.14. If the player's gaming activity was less than specified in clause 13.13, at the time of withdrawal of funds, the Betting Company has the right to retain the costs of commissions from the client's payment system (up to 15% for each transaction ).
13.15. If the winning amount is greater than 3,000 (three thousand Dollars ), the betting company reserves the right to establish a daily withdrawal limit, which is calculated individually for each Client.
14. Terms and conditions of betting house services:
14.1. You agree to pay for all additional services and/or goods or other services ordered by you on the Website, as well as all additional costs (if necessary), including, but not limited to, all types of taxes, duties, etc. You are solely responsible for the timely payment of all payments. The payment service provider only guarantees the execution of payment in the amount indicated by the Website and is not responsible for the payment by the user of the Website of the aforementioned additional amounts. After clicking the "Payment" button, the payment is considered to have been processed and is executed irrevocably. By clicking the "Pay" button, you agree that you will not be able to withdraw payment or request its withdrawal. By placing an order on the Website, you acknowledge and indicate that you are not violating the laws of any state. Furthermore, by accepting the provisions of these rules (and/or the Terms and Conditions), you, as the payment card holder, confirm that you have the right to use the goods and/or services offered on the Website.
14.2. In the event that you use the services of a website that offers specific services such as a gaming service, you provide legally binding confirmation that you have reached or have already passed the age of majority, which is legally permitted in your jurisdiction to use the services provided by the Website.
14.3. By starting to use the services of the Website, you assume the legal responsibility to comply with the laws of any state where this service is used and confirm that the payment service provider will not be responsible in any way for any illegal or unauthorized violation . By agreeing to use the services of the Website, you understand and accept that the processing of any of your payments is carried out by the payment service provider, and there is no legal right to return services and/or goods already purchased or other options. to reverse the payment. If you wish to cancel the use of the service for the next purchase of the service and/or goods, you can cancel the service using the Personal Account on the Website.
14.4. The payment service provider is not responsible for the refusal/inability to process the data associated with your payment card, or for the refusal associated with the inability to obtain permission from the issuing bank to make a payment with your payment card. The payment service provider is not responsible for the quality, volume, price of any services and/or products offered to you or purchased on the website using your payment card. When paying for any of the services and/or goods of the website, you are primarily obliged to comply with the rules of use of the website. Please note that you, as the owner of the payment card, are solely responsible for the timely payment of any services and/or products ordered by you through the website and for all additional costs/fees associated with this payment. The payment service provider is solely the executor of payment in the amount indicated by the website and is not responsible for any price, total price and/or total amount.
14.5. In case of a situation related to your disagreement with the above conditions and/or other reasons, we ask that you refuse to make a payment in a timely manner and, if necessary, contact the website administrator/support directly.
15. Collusion, deceptive, fraudulent and criminal activities
15.1. The Company does not recommend betting on a group of Clients from the same IP address or from the same local network, as well as by prior agreement. The above actions may be considered collusion, fraud, deceptive actions.
15.2. The Company assumes no responsibility as to when exactly it became known or subsequently established that the bet was placed in violation of the rules. We have the right to close such accounts and:
15.2.1. invalidate all transactions, fail to return to Clients all deposits and bets placed in agreement with other Clients;
15.2.2. demand the return of all profits, bonuses and funds received as a result of the collusion. The customer is obliged to return them upon our first request.
15.3. The following activities are strictly prohibited, the commission of such actions will be considered a direct violation of the Agreement:
15.3.1. transfer of information to a third party;
15.3.2. illegal activities: fraud, use of malware, bots and errors in website software;
15.3.3. fraudulent activities, such as using stolen, cloned, or illegally obtained credit or debit card information to deposit funds into an account;
15.3.4. participation in criminal activities, money laundering and other activities, the participation of which may entail criminal liability;
15.4. We have the right to suspend, cancel or revoke any payment or winnings associated with the bonus funds if we suspect that the Client is intentionally misusing them.
15.5. The Company will take all permitted and legally permitted actions to exclude and identify fraudulent collusions and their direct participants, and appropriate measures will be taken against these persons without fail. We are not responsible for losses and damages received by Customers as a result of fraudulent activities.
15.6. Customers must notify us immediately if they suspect any customer of colluding or engaging in fraudulent activity. You can contact us by contacting support via the website in online chat mode or user @supportprematch on Telegram (24/7).
15.7. We have the right, without prior notice, to prevent Clients from accessing the Website and block their accounts if they are suspected of fraudulent activity. In such cases, we are not responsible for the return and compensation of funds available in the accounts of such Clients. Additionally, we have the right to notify law enforcement authorities of illegal activities. Customers must cooperate fully with us in the investigation of such cases.
15.8. Customers are prohibited from using the website's services and software to engage in fraudulent and illegal activities or transactions under the laws of any particular jurisdiction. If it is established or revealed that the Client has committed such actions, the Company may suspend or block the Client's account and withhold the funds available in it. In such cases, Clients have no right to submit any claims to the Company.
15.9. It is prohibited to carry out gaming activities on the site on behalf of third parties (nominal owners of the gaming account).
The gaming profile is subject to immediate blocking if, during the verification of the gaming profile, the security officer finds that the person subject to verification does not have sufficient knowledge in the field of sports betting.
16. Other activities prohibited on the site
16.1. The use of aggressive or offensive forms of communication, profanity, threats and any violent action towards employees and other Clients of the Company is prohibited on the Website. If the Player does not comply with this paragraph of the rules, the Company has the right to stop communication with this Player or leave the incoming request without consideration.
16.2. It is prohibited to upload information to the website in an amount that could cause malfunction of the website and take any other action that could affect the operation of the resource. In this case, we are referring to viruses, malware, mass mail and spam; all of the above is strictly prohibited. Furthermore, Clients are prohibited from deleting, changing and editing information posted on the Website.
16.3. Customers may use the Website for entertainment purposes only. Copying the website in whole or in part is prohibited.
16.4. The Client agrees not to take actions aimed at hacking the Website's security system, obtaining illegal access to confidential data or DDoS attacks . Appropriate measures will be applied to Clients suspected of violating this rule: total prohibition of access to the Website and blocking of profiles. Additionally, we have the right to notify the responsible authorities of the Customer's illegal actions.
16.5. We are not responsible for any losses and damages that our Clients or third parties may incur due to technical failures caused by virus attacks or other malicious activities directed at the Website.
16.6. It is strictly prohibited to transfer and sell the profile of one Client to another.
17. Terms and procedure for termination of the Agreement
17.1. The Company has the right to delete the Client's profile (including his name and password) without prior notice in the following cases:
17.1.1. The Company has decided to terminate the provision of the Services to all or a certain part of the Clients;
17.1.2. the Client's profile is linked in some way to a previously deleted profile;
17.1.3. The Client's profile is associated with a currently blocked profile, in which case the Company has the right to close the profile regardless of the type of connection and completely block the credentials of these profiles. With the exception of cases specified in the Agreement, the funds in the Client's profile will be returned to him within a certain period, immediately after completing the request and deducting the amount that the Client owes to the Company;
17.1.4. The client is involved in a criminal conspiracy or is trying to hack the system;
17.1.5. The Client interferes with the operation of the Website software or attempts to perform any other action; 17.1.6. The Client uses their profile for purposes that may be considered illegal under the laws of any particular jurisdiction;
17.1.7. The Client posts information on the Website that is offensive or derogatory.
17.2. The Company has the right to close the Client's profile or cancel the Agreement by sending the corresponding notification to the email address specified in the contact information. In the event of such actions on our part, with the exception of the situations specified in paragraph 15 ("Collusion, deceptive actions, fraud and criminal activity") and 22 ("Violation of terms") of this Agreement, the Company is obliged to return the funds from the Client's account. If for any reason we are unable to contact the Client, the funds will be temporarily transferred to the account of the betting company or regulatory authority.
18. Changes to the website
18.1. We have the right at any time, at our sole discretion, to make changes or additions to the services offered on the website in order to maintain and update the resource.
19. System errors
19.1. If the website crashes during gameplay, the Company will try to correct the situation as soon as possible. We are not responsible for failures in information technology tools resulting from the operation of equipment used by Clients to access the Website, as well as for failures in the operation of Internet providers.
20. Errors and deficiencies
20.1. The Company has the right to limit or cancel any bets.
20.2. If the Client used funds credited to his account as a result of an error to place bets and participate in the game, we may void such bets and any winnings received from them. If funds were paid at such rates, these amounts must be considered transferred to the Client for the management of the trust, the Client is obliged to return them at our first request.
20.3. The Company and its service providers are not responsible for any damages, including lost profits, resulting from errors on the part of the Client or on our part.
20.4. The Company, its distributors, affiliates, licensors, subsidiaries, as well as employees and directors are not responsible for any loss or damage arising from the interception or misuse of information transmitted over the Internet.
21. Limitation of our liability
21.1. The Client independently decides to use the services of the Website, and any actions and their consequences are the result of the Client's personal choice, made at his/her discretion and at his/her own risk and risk.
21.2. The operation of the Website is carried out in accordance with the clauses of this Agreement. The Company makes no additional warranties or representations in respect of the website and the services offered on it, and hereby excludes its liability (to the extent permitted by law) in respect of all implied warranties.
21.3. We are not responsible for any tort, negligence, loss or damage that we cannot foresee at this time.
21.4. The Company is not responsible for the content of the resources that can be accessed through the Website.
22. Violation of terms
22.1. The Client undertakes to fully indemnify, protect and defend the interests of the Company, its partners, employees and directors from any claims, liabilities, costs, losses and expenses arising from:
22.1.1. violation by the Client of the terms of the Agreement;
22.1.2. violation by the Client of laws and third party rights;
22.1.3. obtain access to the services of the Site by any other person using the Customer's identification data with or without your permission, or;
22.1.4. appropriation of the profits obtained in this way.
22.2. If the Client violates the terms of the Agreement, we have the right to:
22.2.1. notify the Client that his actions violate the terms of the Agreement and demand immediate termination of the prohibited actions;
22.2.2. suspend the Client's account;
22.2.3. block the Client's account without prior notice;
22.2.4. collect from the Client's account the amount of payments, profits or bonuses acquired as a result of the infringement.
22.3. We have the right to terminate the Client's username and password in the event of his/her breach of any of the clauses of the Agreement.
23. Intellectual property rights
23.1. All content on the Website is subject to copyright and other proprietary rights of the Company. All downloadable and printed materials appearing on the website can only be downloaded to one computer. Printing of these materials is permitted for personal, non-commercial use only.
23.2. The use of the Website does not grant the Client any intellectual property rights owned by the Company or a third party.
23.3. Any use or reproduction of the trademark, trademarks, logos and other promotional materials presented on the Website is prohibited without the appropriate consent of the Company.
23.4. The Client will be responsible for any damages, costs or expenses incurred as a result of the commission of prohibited activities by him. Customers must immediately notify the Company if they become aware of the commission of any prohibited activity and provide all necessary assistance in conducting any investigation that the Company may conduct based on the information provided.
24. Personal data of Clients
24.1. We are obliged to comply with the requirements for the protection of personal data in the way in which the Company uses personal information collected as a result of a user's visit to the website. The Company takes its obligations regarding the processing of personal data of our Clients with the utmost seriousness. The Company processes personal data provided by Clients in full compliance with the privacy policy.
24.2. By providing personal data, Clients agree that the Company has the right to process personal data for the purposes specified in the Agreement, or to comply with regulatory and legal obligations.
24.3. In accordance with the privacy policy, we undertake not to disclose or transfer the personal data of our Clients to third parties, with the exception of information processing systems and employees who, if necessary, may use them solely for the purpose of provide better services. 24.4. We keep copies of all correspondence received from Clients to accurately record all information received.
25. Use of Cookies on the Website
25.1. We use cookies to ensure the functionality of the website. A "cookie" is a special small text file that is stored on a user's computer when they visit the Website, with which we can recognize specific users when they visit the Website again. You can find more information about controlling and deleting cookies at: www.aboutcookies.org (http://www.aboutcookies.org). Please note that deleting our cookies may block access to certain sections and features of the website.
26. Complaints and notifications
26.1. In the event of complaints and claims regarding the operation of the Website, first of all, you must send your claim as soon as possible to the support service in the online chat mode through the Company's Website (tel. 24 hours) . Company watch support - 8 (800) 301-77-89) or to the company's email address - [email protected] .
26.2. The Customer agrees that the discrepancy log stored on the server may be used as evidence when considering a claim.
27. Procedure for resolving disputes
27.1. The player can challenge any situation. The Company comprehensively and objectively considers all debatable points in the case of providing specific information: facts and arguments. Questionable information, with facts and arguments attached, must be provided in writing via online chat through the Company's website (tel. 24-hour support of the Company - 8 (800) 301-77-89 ) or to the email address of the company's Support service: [email protected] . Within 14 days of receipt of the letter, complaints or wishes will be considered, and the Client will receive notification of the result of the consideration in a response letter. If additional verifications are necessary, the Company has the right to extend the period of consideration of the application up to 30 days from the date of its receipt. The use of bad words, any type of insult and false information in the text of the letter is prohibited.
28. Circumstances of force majeure
28.1. The Company is not responsible for delays or non-compliance with the obligations listed in the Agreement, if they are due to force majeure, which should be understood as natural disasters, wars, civil unrest, labor disputes, interruptions in networks. public services , DDoS attacks or other Internet attacks that may have a negative impact on the operation of the Website.
28.2. During the period of force majeure circumstances, the activity of the Internet site is considered suspended, and during this period, the fulfillment of obligations is subject to a delay. The Company undertakes to use all means at its disposal to find solutions that allow it to fully comply with its obligations to Clients, until the end of force majeure circumstances.
29. Disclaimer
29.1. If we are unable to enforce any of the Client's obligations, or if we ourselves are unable to avail ourselves of any of the remedies to which we are entitled, this should not be construed as a waiver of such remedies or as an excuse for the Client, from fulfillment of obligations.
29.2. If any provision of the Agreement becomes invalid, illegitimate or unenforceable, this provision will be severed from the remainder of the Agreement, which will remain in full force and effect. In such cases, the part that is deemed invalid will be changed according to the updated rules.
29.3. The website may contain links to other resources that are beyond our control. We are not responsible for the content of other sites, the actions or omissions of their owners, or the content of advertising and sponsorships of third parties. Hyperlinks to other websites are provided for informational purposes only. Customers use them at their own risk.
30. Bonus promotions
30.1. The increased bet (wager) is set only for cash bonuses and applies only to the bonus amount. If the bonus is a percentage of the deposit, then the bet is applied to the percentage amount. The bet amount depends on the ongoing bonus promotion and is set by the website.
30.2.You can withdraw a cash bonus only if you are fully wagered.
When accumulating cash bonuses for registration or in other cases when, upon receiving a bonus, the Client is not obliged to deposit funds to the balance, the bonus accrual cannot be withdrawn before the first deposit.